Privacy Policy

Valorem Logistics LLC (“Valorem,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website and related services (collectively, the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our Site, request delivery capacity, apply to drive, or otherwise communicate with us.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1) Who This Privacy Policy Applies To

This Privacy Policy applies to:

• Visitors who browse our Site

• Individuals who submit a Request Delivery Capacity form

• Individuals who submit an Apply to Drive form

• Individuals who contact us by phone, email, or web form

2) Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

When you submit a form or contact us, you may provide:

• Contact information: name, email address, phone number

• Business information: company name, website, delivery service needs

• Service request details: service area, delivery days, estimated volume, pickup location, special requirements

• Driver applicant information: availability, service area, eligibility responses, vehicle details (if applicable), and work preferences

• Messages and attachments: notes you include in the form and any files you upload (if enabled)

B. Automatically Collected Information (Website Usage Data)

When you visit the Site, we may automatically collect:

• IP address

• Browser type and device information

• Pages viewed and time spent on pages

• Referring/exit pages

• Date/time stamps

• Approximate location (city/state level) derived from IP address

C. Cookies and Similar Technologies

We may use cookies, pixels, and similar technologies to:

• Keep the Site working properly

• Understand Site traffic and performance

• Measure marketing effectiveness (if enabled)

You can control cookies through your browser settings. Disabling cookies may affect certain Site functionality.

3) How We Use Your Information

We use collected information for legitimate business purposes, including to:

For Delivery Capacity Requests

• Respond to inquiries and provide service information

• Evaluate operational fit (service area, volume, schedule, requirements)

• Communicate about service availability and onboarding steps

• Maintain internal records and improve service planning

For Driver Applications

• Review and process driver applications

• Communicate with applicants regarding next steps

• Confirm availability and basic eligibility

• Schedule interviews or onboarding discussions

• Maintain recruiting records

For Website Operations

• Provide, operate, and improve the Site

• Detect and prevent fraud, abuse, and security issues

• Analyze usage trends and optimize content

• Comply with legal obligations and enforce our policies

4) Legal Bases for Processing (General)

Depending on your interaction with us, we process information based on:

• Your consent (e.g., submitting forms)

• Legitimate business interests (e.g., responding to inquiries, operating and improving the Site)

• Contractual necessity (e.g., pre-contract discussions related to service capacity)

• Legal obligations (e.g., recordkeeping, responding to lawful requests)

5) How We Share Your Information

We do not sell your personal information. We may share your information only as described below:

A. Service Providers and Vendors

We may share information with vendors that help us operate our business, such as:

• Website hosting providers

• Form and CRM platforms

• Email and phone communication providers

• Analytics providers (e.g., traffic measurement)

• Cloud storage or IT service providers

These providers are permitted to use your information only to perform services for us and must protect it.

B. Business Partners (Operational Need)

If your inquiry or application involves coordination with delivery programs, contractors, or partner networks, we may share limited information necessary to evaluate or facilitate service engagement, such as:

• Service area requirements

• Scheduling needs

• Capacity planning details

C. Legal and Safety Reasons

We may disclose information if required to do so by law or if we believe disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or government request

• Protect our rights, property, or safety, or the rights, property, or safety of others

• Investigate fraud, security incidents, or violations of our terms

D. Business Transfers

If Valorem is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

6) Background Checks and Employment Screening (Driver Applicants)

If you apply to drive, you may be asked to complete additional screening steps, which could include:

• Motor vehicle record checks

• Background checks

• Identity verification

• Safety or eligibility screening

If we use a third-party screening provider, that provider may collect information directly from you and provide results to us. Any such screening will be handled in accordance with applicable law and any required disclosures and authorizations.

Note: This Site is not intended to collect sensitive personal information unless explicitly requested during onboarding.

7) Data Retention

We retain personal information only as long as reasonably necessary to:

• Provide services and respond to requests

• Maintain business records

• Comply with legal obligations

• Resolve disputes and enforce agreements

Retention periods vary based on the type of information and business need.

8) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

You are responsible for keeping any login credentials secure (if applicable).

9) Your Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

A. Access, Correction, and Deletion Requests

You may request to:

Access the personal information we have about you

Correct inaccurate or incomplete information

Request deletion of certain information, subject to legal and operational retention requirements

To make a request, contact us using the information in Section 14.

B. Marketing Communications

If we send marketing messages (if enabled), you can opt out at any time by:

Using the “unsubscribe” link in the email, or

Contacting us directly

We may still send non-promotional communications related to your request or application.

10) Pennsylvania Residents – State-Specific Notes

Valorem Logistics LLC is based in Pennsylvania. Pennsylvania does not have a single comprehensive consumer privacy statute equivalent to some other states, but we take privacy seriously and follow generally accepted privacy and data protection practices.

If you are a Pennsylvania resident and believe your information has been misused or accessed improperly, you may contact us directly using the contact information in Section 14.

11) Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through our Site, please contact us and we will take appropriate steps to delete it.

12) Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing information.

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Any changes become effective when posted on this page. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

14) Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, contact:

Valorem Logistics LLC
Email: [email protected]
Phone: 214-606-4675
Service Area: Pennsylvania (and surrounding regions as applicable)